For its 2020 Annual Shareholders’ Meeting, Total received the Award for Shareholder dialog, from the Institute for Responsible Capitalism (IRC). The Jury praised the time dedicated to discussions with shareholders (60 minutes for questions & answers compared with 11 minutes on average in the CAC 40), and the speciﬁc platform for questions. The Jury gave the Award for a practice that demonstrates a tailored response to shareholder dialog at Annual Shareholders’ Meetings in the unusual context of remote Annual Shareholders’ Meetings.
This year, almost 6,000 of you answered our annual satisfaction survey, sent to shareholders who subscribe to our financial communications. Over 92% of those who answered declared that they were satisfied or extremely satisfied with Individual Shareholder Relations. More than 97% praised the JDA; we extend you our thanks. All your answers and comments contribute to the continuous improvement approach adopted by the Individual Shareholder Relations Department, constantly aiming to provide answers that meet your expectations.
During the epidemic period, it is impossible for the shareholders’ Club to run as usual. Guided tours have had to be canceled. Some of them will be postponed until 2021 if the situation permits. We have tailored our offer to ensure that you can still choose from a range of events. As we are unable to prepare a program over several months, we will send you e-mails when new events are put online on the shareholders’ Club. Visit your website https://e-cercle.total.com which has just been modernized. We hope that the situation will return to normal as soon as possible so that we can meet you in person again next year.
Over 230 of you attended our webconference on the Total strategy & outlook presented by Laurent Toutain, Head of Individual Shareholder Relations, on October 14, 2020. Many of you praised the initiative and requested further webconferences in the future. We will therefore be informing you of similar events in the coming months.