QUALITY CHARTER
INDIVIDUAL SHAREHOLDER RELATIONS
We value the strong relationship we have with our individual
shareholders, who form a loyal and steadfast group. This is
why we strive to develop a long-term relationship with you,
built on trust and dialogue.
The Individual Shareholder Relations Department undertakes to:
BE AVAILABLE
AND RESPONSIVE
PROVIDE YOU
WITH QUALITY
COMMUNICATION
ENSURE
A CONTINUOUS
IMPROVEMENT
APPROACH