BE AVAILABLE
AND RESPONSIVE
- A dedicated service is available to answer your questions. The individual shareholder relations department is open from Monday to Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m. (Paris time) on:
- From Belgium: +32 (0)2 288 3309
- From France: 0 800 039 039
- From Germany: +49 30 2027 7700
- From the United Kingdom: +44 (0)20 7719 6084
- From the United States: +1 713 483 5070
- From other countries: +33 1 47 44 24 02
- No question is left unanswered. We process your
e-mails and letters within three working days if they are sent by e-mail to us at shareholders@total.com or
by post at the following address:
TOTAL S.E.
Individual Shareholder Relations Department
2, Place Jean Millier
Arche Nord – Coupole/Regnault
92078 Paris La Défense Cedex
France
PROVIDE YOU
WITH QUALITY
COMMUNICATION
- Transparency and equal treatment for all our shareholders are
the principles that guide our actions. We make sure that you
are regularly informed, with a preference for digital media to
reduce our carbon footprint:
- Useful information is posted online at total.com under the heading ‘investors’.
- Three times a year, we produce the Shareholders’ Newsletter, an open-access publication available on total.com and sent out in digital format if we have your e-mail address in our records.
- We send you 7 or 8 Webzines per year when we have your e-mail address in our records, to keep you informed of the latest news in the Group.
- Every year, we publish the Shareholder’s Guide which covers all the information you need to know when you are a Total shareholder.
- We publish posts on the Group’s major financial events (Annual results, Annual Shareholders’ Meeting and Investor Day) on Twitter and LinkedIn.
- We make sure that all your queries and our written answers
to you are traceable, in compliance with legislation on the
protection and confidentiality of your personal data.
FORGE CLOSE TIES
WITH YOU
- We organize Total Annual Shareholders’ Meeting, a key moment of democracy and shareholder dialogue of the Group.
- At Total we like to go out and meet our individual shareholders at shareholder meetings scheduled throughout France and at shareholder events held in different countries (France, Belgium, United Kingdom, etc.)*. We also organize interactive web conferences so that we can continue to communicate with you, even remotely. About fifteen such meetings are organized every year.
ENSURE
A CONTINUOUS
IMPROVEMENT
APPROACH
- We consult the members of a Shareholders’ e-Advisory
Committee for their opinion on our different communication channels via an on-line platform and in face-to-face meetings (at least twice a year*).
- Every year, we send a satisfaction survey to all our shareholders who are subscribers to our financial communications by e-mail, to evaluate the quality of our services.
- Since 2010, the Individual Shareholder Relations Department is certified ISO 9001: 2015.
* Current health context permitting.
