The Shareholders' Newsletter SN#65

Quality Charter : Individual Shareholder Relations


  •  A dedicated service is available to answer your questions. The individual shareholder relations department is open from Monday to Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m. (Paris time) on: 
    • From Belgium: +32 (0)2 288 3309
    • From France: 0 800 039 039
    • From Germany: +49 30 2027 7700
    • From the United Kingdom: +44 (0)20 7719 6084
    • From the United States: +1 713 483 5070
    • From other countries: +33 1 47 44 24 02
  • No question is left unanswered. We process your e-mails and letters within three working days if they are sent by e-mail to us at or by post at the following address:

    TOTAL S.E.
    Individual Shareholder Relations Department

    2, Place Jean Millier
    Arche Nord Coupole/Regnault
    92078 Paris La Défense Cedex


  • Transparency and equal treatment for all our shareholders are the principles that guide our actions. We make sure that you are regularly informed, with a preference for digital media to reduce our carbon footprint:
    • Useful information is posted online at under the heading ‘investors’.
    • Three times a year, we produce the Shareholders’ Newsletter, an open-access publication available on and sent out in digital format if we have your e-mail address in our records.
    • We send you 7 or 8 Webzines per year when we have your e-mail address in our records, to keep you informed of the latest news in the Group.
    • Every year, we publish the Shareholder’s Guide which covers all the information you need to know when you are a Total shareholder. 
    • We publish posts on the Group’s major financial events (Annual results, Annual Shareholders’ Meeting and Investor Day) on Twitter and LinkedIn.
  • We make sure that all your queries and our written answers to you are traceable, in compliance with legislation on the protection and confidentiality of your personal data.


  • We organize Total Annual Shareholders’ Meeting, a key moment of democracy and shareholder dialogue of the Group.
  • At Total we like to go out and meet our individual shareholders at shareholder meetings scheduled throughout France and at shareholder events held in different countries (France, Belgium, United Kingdom, etc.)*. We also organize interactive web conferences so that we can continue to communicate with you, even remotely. About fifteen such meetings are organized every year.


  • We consult the members of a Shareholders’ e-Advisory Committee for their opinion on our different communication channels via an on-line platform and in face-to-face meetings (at least twice a year*).
  • Every year, we send a satisfaction survey to all our shareholders who are subscribers to our financial communications by e-mail, to evaluate the quality of our services.
  • Since 2010, the Individual Shareholder Relations Department is certified ISO 9001: 2015.

* Current health context permitting.